Refund policy

Returns

Harp Angel will gladly accept merchandise returns within 14 days of delivery. Items eligible for return must follow these requirements:

  • unworn
  • unwashed
  • with original tags intact 
  • free of stains, odors and damage

Customers are responsible for all return shipping fees. No return form is necessary, but please include a note in the package with the order number and/or name associated with the order and reason for the return. Please contact us at hello@harpangelboutique.com for full return instructions. Allow up to one week for your return to be processed. Once item is returned and inspected, we will issue the refund to original form of payment. Original shipping paid will not be refunded. 

International sales and wholesale orders are final.

EXCHANGES:


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amber@harpangelboutique.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amber@harpangelboutique.com and send your item to: 17724 92nd Ave E, Puyallup WA 98375, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.